What is the endowment effect and how can we use it to make learning stick? The endowment effect explains the fact that people attach more value to things merely because they own them. The ‘endowment effect’ was identified by Richard Thaler in 1980. The endowment effect has been tested by verifying that people tend to pay more to keep ownership […]
10 no-nonsense great performance tips
March 20, 2015 by
Motivated And Competent pride ourselves on being pragmatic, purposeful (no-nonsense and having fun with a serious intent) and really focused on raising people’s performance. This involves changing people’s performance mix; their ‘why’, ‘what’ and ‘how’. So here are some quick, simple tips to implement performance boosting ideas. They’re all proven ideas which lead to action […]
Voice messages: do you communicate or stick your fingers in your ears?
December 24, 2014 by
Think about the place of voice messages as part of a conversation please: how would you feel if you were trying to have a conversation with somebody when they put their fingers in their ears and walked away? I was listening to BBC Radio 4 this morning (I interact with Radio 4 via various channels) as they […]
What’s the point of Learning and Development?
February 26, 2014 by
How often have you heard the exasperated question: ‘What’s the point of Learning and Development?’ How often have you heard the following quotation trotted out as a put down of trainers, teachers, etc.? “He who can, does. He who cannot, teaches.” (George Bernard Shaw, 1903.) Is this perception part of our problem as L&D professionals? […]
Making learning a valuable experience
February 6, 2014 by
I read lots of blogs on learning. I sometimes end up shouting at my screen; “No! Stop telling me why training and learning doesn’t work! I know it does work!” So let’s talk about the upsides of learning – how we make learning work. How we make it a valuable experience, and a great journey for […]
Why I love learning
February 5, 2014 by
There’s no greater joy in my life than watching and hearing one of my young daughters leap up and run towards me, a thrilled blur of excitement, shouting “DADDY! I DID IT!” I’ve never felt more alive than at moments such as these. The thrill, the unbounded joy of a new achievement. It’s intoxicating. To a […]
How prepared are you for the Mortgage Market Review?
June 2, 2013 by
How prepared are are your mortgage operations for the advent of the Mortgage Market Review in April 2014? To help answer that it’s helpful to pose a few focused questions: Who are the impacted employees in your mortgage operations? How are your sales processes affected by MMR? What impacts are there on your back office processes […]
Give The People What They Want!
June 2, 2013 by
I’m a great believer that we should give the people what they want. Let me explain. I was recently looking for a camera for a specific purpose on a holiday. I walked into a shop ready to buy. Just ten minutes later the salesperson drove me out of the store and into the arms of a competitor, […]
10 reasons why your organisation benefits from using learning professionals
May 14, 2013 by
One of the many joys of having two young children is to watch them, play and explore together. Our eldest takes our youngest under her wing and delights in imparting many random pearls of her wisdom. And our youngest eagerly and easily imitates her elder sister. An effective learning, or knowledge transfer, model? Well, yes […]
The power of self belief
May 10, 2013 by
The human body is incredible. It continually amazes us as athletes reach higher levels of achievement. Yet the mind – although less understood – is every bit as impressive, powerful and also drives performance. During May 1954, Roger Bannister ran the first recorded four minute mile. It was a goal which had eluded the best middle […]